Question 1

How much does delivery cost?

Accepted Answer

Delivery is on us—yes, free nationwide in South Africa! Our trusty sidekick for all things delivery is The Courier Guy (who’s basically the superhero of shipping).

Question 2

How long does delivery take?

Accepted Answer

We’re not saying we have a time machine, but we do aim to ship your order as quickly as humanly possible. At the latest, you’ll get it within 10 working days of payment. The Courier Guy will send you a tracking number, so you can track your precious cargo every step of the way!

Question 3

No deliveries on weekends or public holidays

Accepted Answer

As much as we’d love to work around the clock, our delivery heroes need their weekend naps too.

Question 4

Why do you need my phone number?

Accepted Answer

We promise we won’t prank call you. We just need your phone number so The Courier Guy can give you a heads-up when your order arrives.

Question 5

Do you deliver to PO Boxes?

Accepted Answer

Sorry, no PO Boxes allowed. We need a real, human address to make sure your goodies find their new home!

Question 6

Does SHELBY FINDS ship internationally?

Accepted Answer

Typically, we keep it local in South Africa. But hey, if you’re outside the country and really want something from us, drop Sian an email at info@shelbyfinds.co.za.

Question 7

How do I care for my Hand-Tufted Wool Rug?

Accepted Answer

Warning: These rugs are delicate little creatures.  Here’s how to love them without causing any drama:

Water? Nope! Keep your rug far, far away from water or moisture. It’s a rug, not a sponge.

Shedding: All wool rugs shed. Don’t panic—it’s just the rug doing its thing. But after about 20-25 vacuum sessions, shedding should chill out. Some rugs may shed for life (like an awkward family reunion), but that's just wool for you.

Fading: Sunlight and rugs don’t mix well.  The African sun is especially intense, so fading is inevitable over time. Sorry, it's not your rug’s fault.

Creases: If your rug looks a bit wrinkly after being rolled up for shipping, just lay it flat for a week or two and watch it smooth out. Or try reverse rolling it overnight for quicker results.

Sprouting: If you spot any rogue fibers sticking out, don’t panic! Just snip them off with scissors (but for the love of wool, don’t pull them out).

Lifting, not dragging: If you’re moving furniture, don’t drag it across your rug. Lifting is key to avoiding pulls and snags in the weave.

Spills: Accidents happen. If something spills, blot it with a cloth.  Absolutely do not machine wash or tumble dry. Ever.

Question 8

Accepted Answer