FAQ’s

How much does delivery cost?
Delivery is on us - yes, free nationwide in South Africa. Our trusty sidekick for all things delivery is The Courier Guy (who’s basically the superhero of shipping).

How long does delivery take?
We’re not saying we have a time machine, but we do aim to ship your order as quickly as humanly possible. At the latest, you’ll get it within 10 working days of payment. The Courier Guy will send you a tracking number, so you can track your precious cargo every step of the way.

No deliveries on weekends or public holidays
As much as we’d love to work around the clock, our delivery heroes need their weekend naps too. 

Does Shelby Finds ship internationally?
Typically, we keep it local in South Africa.  If you’re outside the country and really want something from us, drop Sian an email at info@shelbyfinds.co.za.

Returns & Refunds

Not in love with your purchase? No problem! You can return it within 7 days of delivery for a refund - we just ask that it’s unused, in original condition, and in its original packaging.

A 10% handling fee applies to standard returns. (That’s 10% of the item price - not your whole order. We’re reasonable, promise!)

Return shipping costs are for the customer’s account.

Sale Rugs

Sale rugs are final sale - no take-backsies unless there’s a valid manufacturing defect.

Defective or Damaged Rugs

If your rug arrives damaged or with a manufacturing defect, please notify us within 10 days of delivery with photos and proof of purchase so we can assist you quickly.

Once assessed and confirmed as a valid defect under the Consumer Protection Act, we’ll offer one of the following at no cost to you:

• A replacement (if stock is available)
• A refund if a repair or replacement isn’t possible

You also have 6-month protection for valid manufacturing defects - provided the rug has been used as intended and cared for correctly.

Exceptions (aka Common-Sense Stuff)

We can’t accept returns or complaints if:

• The rug has been washed, chemically treated, or tumble-dried
• Damage is caused by misuse, negligence, or pets living their best lives
• Colour or texture varies slightly - handcrafted wool rugs like to be unique
• Normal wear and tear happens over time

Treat them gently and they’ll love you forever 💛